mela Privacy Policy

1 Introduction and Applicability

This Privacy Policy applies to the mela platform operating at melabet.cam. When you use mela's website, open an account, place a bet, make a deposit, or contact our customer support — some of your information comes to us. In this policy, we have explained in detail the collection, processing, storage, and security of that information.

We believe a user's personal information belongs to them. mela only collects information that is necessary to provide services and it is never handed over to third parties for unnecessary reasons.

This policy is effective alongside our Terms and Conditions. Reading both documents together will give you a full understanding of the terms governing your use of mela's services.

1.1 Scope of This Policy

This Privacy Policy applies in the following situations:

• When visiting melabet.cam on a mobile or desktop browser
• When using mela's Android or iOS app
• When seeking support via live chat or email
• When participating in bonuses, promotions, or the VIP program
• When filling out any form or updating your information

2 Information Collection

mela collects two types of information — what you provide directly and information generated automatically when you use the service.

2.1 Directly Provided Information

At the time of registration or identity verification, you may be asked for the following information:

• Full name (as per national identity card)
• Date of birth (for age verification)
• Mobile number and email address
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account details)
• Copies of documents required for identity confirmation

2.2 Automatically Collected Information

When you use mela's website or app, the following information is collected automatically:

• IP address and approximate location
• Device type, operating system, and browser information
• Session duration and pages visited
• Betting activity and transaction history
• Information from cookies and similar tracking technologies

2.3 Information from Third-Party Sources

For the purposes of identity verification and fraud prevention, mela may at times also collect information from trusted third parties (identity verification service providers). In such cases, only necessary information is collected.

3 Purpose of Information Use

Collected information is used only for specific and lawful purposes. mela does not process any information for unnecessary reasons.

3.1 Service Delivery and Operation

• Opening, managing, and verifying accounts
• Processing deposits and withdrawals
• Managing betting activity and settling results
• Providing bonuses and VIP benefits
• Providing customer support

3.2 Legal and Security Obligations

• Ensuring age verification (complying with the 21+ rule)
• Preventing fraud, money laundering, and other unlawful activities
• Account security and blocking unauthorized access
• Complying with applicable laws and regulations

3.3 Service Quality Improvement

• Analyzing and improving user experience
• Identifying and resolving technical issues
• Testing new games and features
• Providing personalized bonus offers (with your consent)

3.4 Communication

Your mobile number and email are used to send transaction notifications, security alerts, and important account updates. Promotional messages are sent only with your consent.

4 Information Storage and Security

mela uses industry-standard technology to protect your information. All data is stored with SSL encryption and only authorized staff can access it.

4.1 Technical Security Measures

• All data transmission encrypted using SSL/TLS technology
• Payment information stored in separate encrypted storage
• Regular security audits and vulnerability testing
• Two-factor identity verification (OTP) system
• Automatic detection of suspicious logins

4.2 Retention Period

Information is retained while your account is active. Even after an account is closed, some information must be kept for a specified period due to legal obligations. Once that period has passed, information is securely deleted or anonymized.

4.3 Response to Security Breaches

If information security is compromised for any reason, mela will promptly notify the affected users and take the necessary protective measures.

5 Sharing Information with Third Parties

mela does not sell your personal information and does not share it with advertisers. Information may be shared with third parties only in the following limited situations:

5.1 Service Partners

For payment processing, necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and banks. Game software providers (Pragmatic Play, Evolution, JILI, PG Soft, etc.) receive limited information to operate their games.

5.2 Legal Obligations

Information may be provided upon a lawful request from law enforcement agencies or by court order. In such cases, mela will provide only what is required under applicable law.

5.3 Business Transfers

In the event of a future business merger or acquisition, you will be notified in advance and appropriate measures will be taken to protect your information.

5.4 Third-Party Agreements

All parties with whom mela shares information operate under quality privacy agreements. Information shared with these partners may only be used for the designated purpose — nothing beyond that.

6 Cookie Policy

mela's website uses cookies and similar technologies. These are small files stored in your browser that improve site functionality.

6.1 Types of Cookies

• Essential Cookies: Required for maintaining login sessions, security verification, and basic site functionality
• Functional Cookies: Remember your preferences (language, device settings)
• Analytics Cookies: Help analyze website usage; data remains anonymous

6.2 Cookie Controls

Non-essential cookies can be turned off from your browser settings. However, this may limit some site features. Turning off essential cookies will make it impossible to log in to the site.

7 User Rights

Every registered user of mela has the following rights regarding their personal information:

7.1 Right to Know

You may request at any time to know what information we hold about you. If you apply by email, a response will be provided within a reasonable time.

7.2 Right to Correction

If there is any error in the information we hold about you, you may request a correction. This can be done through account settings or via support.

7.3 Right to Deletion

After closing your account, you may request deletion of information beyond what is required by legal obligations. Some information must be retained for a specified period as a record of financial transactions due to legal requirements.

7.4 Right to Opt Out of Promotional Communications

If you do not wish to receive promotional emails or SMS, you may 'unsubscribe' at the bottom of any message or inform the support team. Transaction notifications cannot be turned off as they are necessary for security.

7.5 How to Exercise Your Rights

To exercise any of the above rights, use the contact details provided on mela's Responsible Gaming page or speak directly with our support team via live chat. Your request will be processed as quickly as possible after identity verification.

8 Protection of Minors

mela strictly follows a 21+ age policy. The safety of minors is our highest priority.

Age is verified at registration and copies of identity documents are requested in suspicious cases. No information is knowingly collected from anyone under the age of 21.

If we become aware that a minor has opened an account, that account is immediately closed and the related information is deleted. For more information on responsible gaming, you may read our Frequently Asked Questions.

9 Policy Changes

mela may update this Privacy Policy from time to time. Depending on the nature of the change, we notify users in advance:

• For major changes: users will be notified at least 30 days in advance via email or app notification
• For minor changes: the "Last Updated" date at the top of the page will be changed
• Critical Security Update: Takes effect immediately and users will be notified

Continued use of mela's services after any changes will be considered as your acceptance of the new policy. We recommend checking this page regularly.

10 Contact

For any questions, concerns, or requests to exercise your rights regarding the privacy policy, please contact mela's support team. We provide support in both Bengali and English, 24/7.

To learn more about mela, read our About Us page, where the platform's goals and values are described in detail.