For ages 21 and above

mela Responsible Gaming

Q: How do I activate Self-Exclusion?

Contact mela's 24/7 live chat or send an email to support@melabet.cam. Let us know how long you want to self-exclude — 30 days, 6 months, 1 year, or permanently. Your account will be restricted within 24 hours of receiving the request, and no promotional messages will be sent during this period.

Gaming is for enjoyment — not stress. mela believes every player should bet knowing their own limits and with a clear head. On this page we will show you how to keep yourself safe and where to find support when you need it.

For individuals aged 21 and above only

What is responsible gaming and why does it matter?

Betting and casino games are a form of entertainment — just like watching a film or enjoying sports. But for some people they can become a habit that affects their financial and family life. mela wants every member to play with awareness, with a plan, and with enjoyment.

Responsible gaming means sticking to your budget, not desperately chasing money you have lost, and keeping your playing time under control. Our Terms and Conditions contain detailed guidelines on these matters, which apply to every member.

mela never allows minors to open an account. The minimum age to use our platform is 21 years. We ask parents to ensure that your child cannot access your account or payment details. Keep your device secure and your password private.

If gaming ever becomes a source of stress, stop and seek help. Read our FAQ — there you will find direct answers about setting account limits, taking a break, and self-exclusion.

mela's commitment

We believe a happy, healthy player has a better experience over the long term. That is why mela:

Provides personal limit-setting on every account
Detects unusual playing patterns and alerts members
Processes self-exclusion requests within 24 hours
Offers 24/7 support in Bengali and English
Completely prohibits registration for anyone under 21

Tools to keep yourself safe

mela gives every member the ability to set their own limits. The features below can be activated from your account settings or through live chat.

Deposit Limit

Set a maximum deposit amount per day, week, or month. Once a limit is set it takes effect immediately; increasing it requires a 7-day waiting period.

Account Settings

Session Timer

Set a maximum time for each gaming session. When the time is up, an automatic warning appears and you are given the option to log out.

Session Control

Self-Exclusion

Request to have your account closed for a set period — from 30 days to permanently. No bonuses or promotional communications will be sent during this time.

Live Chat or Email

Betting Limit

Set an upper limit on how much you can wager at any one time. This protects you from placing large bets in the heat of the moment.

Account Settings

Cooling-Off Break

Take a temporary break from 1 day up to 6 weeks. Your account will not be active during this time, but withdrawals are still possible.

Takes effect immediately

Gaming History

View your deposits, withdrawals, and bets from the past 30 days. The best way to understand your own patterns is to look at your own data.

Account Dashboard

Warning signs to watch for

Problematic gaming patterns often develop gradually. If you notice any of the signs below in yourself, pause and reflect.

Desperately chasing lost money

Placing bet after bet with the thought "I'll win this time" after a loss — this is the most common warning sign.

Warning sign

Spending beyond your budget

Betting with money meant for household expenses, repaying debts, or emergencies — this is a serious warning sign.

Financial risk

Playing longer than planned

Telling yourself "just a little more" while hours pass, and neglecting family or work.

Time control

Ask yourself

Are you hiding your gaming from your family?

Is betting affecting your sleep, eating, or work?

Do you feel irritable or restless when you cannot play?

Are the amounts you bet gradually increasing?

Has betting caused financial difficulties or led you to borrow money?

If one or more answers are "yes", contact mela's live chat support today or speak with someone close to you.

Where to get help

You do not have to face this alone. From mela's support team to family and professional counsellors — there are many ways to get help.

mela Live Chat Support

Help is available in Bengali 24 hours a day, 7 days a week. Our team will assist you directly with self-exclusion or setting limits — without any judgement or questions.

Available 24/7

Email Support

If you prefer to seek help in writing, contact our support email: [email protected] — responses are provided in both Bengali and English.

Bengali and English

Family and Friends

Talk to the people close to you. Family and friends are the most trusted support system. Share your situation with them honestly.

Personal support

Professional counselling services

Mental health specialists and addiction counsellors in Bangladesh can help with gambling-related problems. Visit the mental health department of any government hospital or a private clinic and speak with a counsellor. The first step is the hardest — but it is also the most important.

You can read more about mela's values and our commitment to responsibility on our About Us page.

Protecting minors

The minimum age to open an account on mela is 21. Age is verified at registration and additional identity documents may be requested if needed. If there is reason to suspect that a minor is using an account, that account is suspended immediately.

Keep your device locked. Set a PIN or password on your mobile or computer so children cannot gain access.

Keep your login details private. Do not share your username and password with anyone — including family members.

Log out after each session. Log out when you finish, especially on shared devices.

Talk to your child. Have an open, age-appropriate conversation about online betting and its risks.

A few tips for healthy gaming

Treat gaming like any other entertainment — set a fixed budget for it, just as you would for going to the cinema or eating out.

Set your budget in advance. Decide how much you will spend each week or month beforehand — and stick to that limit.

Do not aim to win. Do not expect regular income from betting — it is entertainment, not a reliable source of earnings.

Take regular breaks. Stepping away from long sessions keeps your head clear and your decision-making sound.

Enjoy other activities too. Family, friends, sports, and hobbies — the rest of life matters just as much.

Common questions about responsible gaming

Contact mela's 24/7 live chat or send an email to [email protected]. Let us know how long you want to self-exclude — 30 days, 6 months, 1 year, or permanently. Your account will be restricted within 24 hours of receiving the request, and no promotional messages will be sent during this period.

Yes, but the increase is applied with a deliberate delay. Lowering a limit takes effect immediately, but a request to increase it will only take effect after 7 days. This delay protects you from decisions made in the heat of the moment.

First, speak with them directly in a safe, calm setting. Express your concern without anger or accusations. If they are willing to get help, contact mela live chat together. Seeing a professional counsellor is also an effective step.

Set a maximum session duration (e.g. 1 hour) from your account settings. When that time is up, a warning will appear on screen and you will be given the option to log out or continue. If there is no response, the session will end automatically after a set period.

You can withdraw any balance in your account during self-exclusion. No new deposits or bets will be possible. Our support team will help you complete the withdrawal process.

Yes. mela's system detects unusual playing patterns — such as sudden large deposits or playing for long hours late at night. In such cases, our team will contact you directly and suggest setting limits. This is not a violation of your privacy — it is part of our care for you.