Terms and Conditions

1.1 Age Requirement

mela's services are available only to persons aged 21 or above. Age is determined based on the information provided at the time of account registration and verified through documents confirmed during the verification process. If a user provides a false age, their account will be closed immediately and the associated balance may be forfeited.

1.2 One Person, One Account

Each person may operate only one account. If multiple accounts are found under the same person's name, on the same device, or from the same IP address, they will be flagged as duplicates and mela reserves the right to close those accounts at any time.

1.3 Geographic Restrictions

This platform is operated for users in Bangladesh. Users accessing mela from regions where online gaming or betting services are subject to restrictions under local law should seek independent legal advice before using the services.

2.1 Providing Accurate Information

At the time of registration, you must provide your correct name, date of birth, mobile number, and other required details. Providing false or incomplete information may cause issues with payment processing and account verification later on. mela reserves the right to request additional documents for identity verification at any time.

2.2 KYC Verification

Before processing a withdrawal, or for security-related reasons, mela may ask you to complete an identity verification (KYC) process. This may require a copy of your National ID (NID), birth registration certificate, or passport. Withdrawals may be placed on hold until verification is complete.

2.3 Account Security

It is your responsibility to keep your username and password confidential. Login credentials must not be shared with any third party. You are solely responsible for all activity carried out through your account. If you suspect unauthorized access, notify mela's support team immediately.

2.4 OTP Verification

An OTP will be sent to your mobile number during registration and for certain transactions. Sharing this OTP with anyone is strictly prohibited. Full responsibility for any misuse or fraudulent use of an OTP rests with the account holder.

3.1 Prohibited Activities

The following activities are strictly prohibited and may result in account closure and forfeiture of balance:

• Opening multiple accounts for the purpose of claiming bonus or promotion benefits
• Any form of fraud, deception, or manipulation
• Placing bets using software bots, scripts, or automated processes
• Using another user's account or funds
• Using this platform for the purpose of money laundering
• Attempting to exploit vulnerabilities in mela's systems or network

3.2 Communication Policy

Users must use respectful language when contacting support channels. Sending threatening, abusive, or harassing messages may result in temporary suspension or permanent closure of the account.

4.1 Deposit Methods and Limits

Deposits at mela can be made via bKash, Nagad, Rocket, Upay, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount is ৳100. Deposits are generally credited to the account immediately upon successful completion.

4.2 Withdrawal Methods and Limits

Withdrawals can currently be made via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum withdrawal amount is ৳800. Withdrawal requests generally take between 15 minutes and 2 hours to process. Withdrawals may be held if KYC verification has not been completed.

4.3 Legitimacy of Funds

Deposited funds must come from a legitimate source. mela reserves the right to investigate any suspicious transaction and, if necessary, place it on hold. Additional documentation may be requested for large transactions under the anti-money laundering policy.

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 gives a ৳2,000 bonus, bringing the total balance to ৳3,000. The wagering requirement for this bonus is 15 times the bonus amount — meaning if the bonus is ৳2,000, a total of ৳30,000 must be wagered before the bonus becomes withdrawable.

Bonus funds are not cash — they can only be withdrawn after the specified wagering requirement has been met.

5.2 Weekly and Special Promotions

mela's ongoing promotions are briefly listed below:

• Weekly mela Festival Bonus: 50% bonus once per week, up to a maximum of ৳10,000. Wagering requirement: 20x. Minimum deposit: ৳100.
• mela Friday Reload Bonus: 30% bonus on new deposits every Friday, up to a maximum of ৳6,000. Wagering requirement: 15x.
• Cricket mela Special: 40% bonus for cricket bets, up to a maximum of ৳8,000. Wagering requirement: 18x.
• mela Birthday Gift: Up to ৳2,000 reward during the registered birthday month. Wagering requirement: 10x.
• Refer a Friend mela Reward: Up to ৳3,000 reward for a successful referral. Wagering requirement: 12x.

5.3 General Bonus Terms

• A promotion cannot be claimed more than once by the same person, device, or household.
• The specific terms of the relevant promotion must be read carefully before claiming a bonus.
• If a withdrawal is requested before the wagering requirement for a bonus has been met, the bonus may be cancelled.
• mela reserves the right to change or cancel any promotion without prior notice.

6.1 Bet Acceptance and Cancellation

Once a bet has been placed, it cannot be changed. However, in the event of a technical error, event cancellation, or a clear pricing error, mela reserves the right to cancel that bet. The stake for a cancelled bet is generally returned to the user's account.

6.2 Settlement of Results

Bet results are determined based on the official outcome of the relevant event. For cricket or football, the result announced by the relevant governing body — such as BPL, IPL, T20 World Cup, or ICC — will be considered final. In the event of a dispute over any result, mela's decision will be final.

6.3 Multi-Bets and Parlays

In a multi-bet, all selections must be correct — if even one is wrong, the entire bet is lost. The total odds for a multi-bet are calculated by multiplying the odds of each individual selection together. Specific terms regarding bonus applicability for multi-bets may apply separately.

7.1 SSL Encryption and Data Protection

All data transmitted on the mela platform is protected by SSL encryption technology. Modern cybersecurity measures are in place to ensure the safety of your personal information and financial transactions. For details on how data is collected, stored, and used, please read our Privacy Policy.

7.2 Sharing Information with Third Parties

mela does not sell your personal information to third parties. However, limited information may be shared with trusted partners for payment processing, fraud prevention, and service improvement — always within the scope of the privacy policy.

8.1 Setting Limits

mela believes that gaming should be a form of entertainment, not a burden. The platform provides the option to set deposit and betting limits, allowing users to stay in control of their activity. Once a limit is set, it takes 24 hours to come into effect; increasing a limit may require additional verification.

8.2 Self-Exclusion

If a user feels that gaming is becoming a problem for them, they can apply for a temporary or permanent self-exclusion through the support team. While self-exclusion is active, no bonus promotions will be sent and access to the account will be restricted. For more details on responsible gaming tools and guidance, visit our Responsible Gaming page.

9.1 Reasons for Account Suspension

mela reserves the right to suspend or close any account for any of the following reasons:

• Violation of any provision of these terms and conditions
• Evidence of fraud or deception
• Providing a false identity or age
• Suspicious activity related to money laundering
• Operating multiple accounts
• Failure to cooperate with the KYC verification process

9.2 Steps Following Suspension

If an account is suspended, the user will be notified by email or live chat. If, following an investigation into the reason for suspension, the user is found to be innocent, the account will be reactivated. Bonus funds forfeited due to fraud are generally not returned; however, the original deposited amount will be considered on a case-by-case basis.

10.1 Service Availability

mela strives to maintain continuous service at all times. However, services may occasionally be temporarily unavailable due to maintenance work, technical issues, or other unavoidable circumstances. mela cannot be held liable for compensation in such situations.

10.2 Losses from Betting

Financial losses arising from betting and casino gaming are entirely the user's own responsibility. mela does not guarantee any winnings and has no obligation to return funds that have been lost. All bets are placed at the user's own informed decision.

10.3 Third-Party Content

mela platform features content from various game providers including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe. mela is not directly responsible for technical issues arising from this third-party software, but will make every effort to assist users in resolving any problems.

11.1 Update Policy

mela reserves the right to change, amend, or revise these terms and conditions at any time. For significant changes, users will be notified in advance via their registered email or through a notification on the platform. Continued use of the platform after any changes will be considered acceptance of the revised terms.

11.2 Previous Versions

The date of the most recent update to these terms and conditions will always be shown at the top of this page. Previous versions may be requested by contacting support. In the event of any dispute, the most recently published version will apply.

12.1 Complaints Process

If you have a complaint regarding a bet result, a transaction, or any account-related matter, please contact mela's live chat support first. The support team is available in both Bengali and English, 24 hours a day, 7 days a week. If the issue is not resolved via live chat, please send the details in writing by email.

12.2 Resolution Timeframe

General complaints are typically resolved within 48 hours. Matters involving complex investigations may take longer. You will be kept regularly updated on the progress of your complaint.

For more general questions, visit our FAQ page, where common queries are answered in detail.